Last updated: September 2026
Pathfinder is an app by PB Labs Ltd. This page explains how to get help and answers a few common questions. If you cannot find what you need below, please get in touch and we will be glad to help.
The quickest way to reach us is by email. Please include your name and a short description of the issue, along with any screenshots that help explain it.
Email: support@pblabsltd.com
Hours: Monday to Friday, 9am to 5pm (UK time)
Response time: We aim to reply within one business day.
Open the app and sign in with your email and password. If you have not set a password yet, use the sign-up option to create your account, then verify your email to get started.
On the sign-in screen, tap "Forgot password" and follow the link we email you to set a new one. If the email does not arrive within a few minutes, check your spam folder, and if it is still missing, contact us and we will help.
We would love to hear it. Email us at support@pblabsltd.com with as much detail as you can, including your device and what you were doing at the time, and we will take a look.
Your privacy matters to us. For a full explanation of what we collect and how it is used, see our Privacy Policy.
For details on how your data is handled and the terms of use, see our Privacy Policy and Terms of Service.